6. January 2012 21:19
I like this quote from General Stanley McChrystal on crisis communication:
“I think when any leader faces crisis, this is true on the battlefield but I think it's also true in other areas as well, one of the things you fear most is not understanding the situation. And I think it's that uncertainty that actually is most unsettling to many leaders and causes them to be undermined in their confidence.”
Understanding the situation. If you lack context. If you lack critical knowledge. You cannot effectively lead. First, seek to understand. Listen and absorb. Contemplate. Then, and only then, act.